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Insurance Glossary

The world of insurance for law firms can be confusing, and difficult to navigate. We've created this glossary because these common insurance terms should be easy to understand.

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Mark Bassingthwaighte, Risk Manager

Mark Bassingthwaighte, Esq., serves as Risk Manager at ALPS, a leading provider of insurance and risk management solutions for law firms. Since joining ALPS in 1998, Mark has worked with more than 1200 law firms nationwide, helping attorneys identify vulnerabilities, strengthen firm operations, and reduce professional liability risks. He has presented over 700 continuing legal education (CLE) seminars across the United States and written extensively on the topics of risk management, legal ethics, and cyber security. A trusted voice in the legal community, Mark is a member of the State Bar of Montana and the American Bar Association and holds a J.D. from Drake University Law School. His mission is to help attorneys build safer, more resilient practices in a rapidly evolving legal environment.

2 min read

One Reason Why Reminders Never Hurt

I took a call worth sharing because the learning it provides serves as a good reminder about the perils that can arise from a failure to follow through. Here’s the short version of what transpired followed up by what I view as the key takeaways. A...

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2 min read

How to Avoid Getting Hoodwinked by Phony Help Desk Contact Information

I have two points to make with this short post and I’m going to start with the one that’s easier to swallow: fake help desks. Here’s the long and...

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6 min read

Why Effective Client Communication Is all About Details and Documentation

ABA MRPC Rule 1.4 Communication seems clear on its face. Attorneys are to keep clients reasonably informed about the status of their matters as well...

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22 min read

ALPS In Brief – Episode 36: What Lawyers Can Learn from Living on Mars

Featured in the hit Gimlet Media podcast, ‘The Habitat,’ Dr. Tristan Bassingthwaighte, architectural designer, space researcher, and resident of...

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2 min read

How to Avoid Ever Thinking “Oh, I Shouldn’t Have Said That”

I recently asked several of our claims attorneys to identify the top habits they felt new lawyers should develop from day one. With one exception,...

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12 min read

ALPS In Brief – Episode 35: How to Assess Risk to Your Firm? Assess yourself!

ALPS Risk Manager Mark Bassingthwaighte sits down with Matt Sims, co-founder of Standpoint Decision Support Inc. to discuss risk assessment and...

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2 min read

Malpractice Insurance and the Dreaded Reservation of Rights Letter

I suspect having to deal with an allegation of malpractice isn’t something anyone would put on a list of “things I look forward to” for all kinds of...

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3 min read

How Failing to Plan for One’s Retirement Can Become A De Facto Plan to Fail

In light of my 60th birthday celebration soon becoming a memory, my wife and I have been spending a fair amount of time of late reviewing our...

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7 min read

The Basics of Buying Malpractice Insurance

I have yet to read an insurance policy that I would consider a great read. So let’s admit it, insurance policies are rather boring. I suspect few of...

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6 min read

Why You Want To Have Cyber Liability Insurance

Updated June 2023 An attorney’s decision to use a computer tablet, a cloud-based service such as Dropbox, a smart phone, a Wi-Fi network, or even...

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4 min read

When Passwords Fail - A Personal Story

Sometimes married couples see things differently and the only way to resolve the tension is by finally deciding to agree to disagree. That’s how...

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3 min read

Task Batching: How to Manage Hundreds of Emails Every Day

I could hear it in his voice — the frustration over trying to figure out how to deal with a never-ending flow of email was palpable. Unfortunately,...

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15 min read

ALPS In Brief - Episode 33: Responding to Violent Threats in the Workplace

Active shootings can happen anywhere, even in law firms. What can attorneys and their staff do to prepare and protect each other in these kinds of...

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