Skip to the main content.
What Size Law Firm Are You?

We've crafted solutions tailored to your firm

Insurance Glossary

The world of insurance for law firms can be confusing, and difficult to navigate. We've created this glossary because these common insurance terms should be easy to understand.

← Blog Home

What Not to Do When the Sh*t Hits the Fan

4 min read

What Not to Do When the Sh*t Hits the Fan


Since publishing Part I of this series, several new clients contacted us after being shocked and insulted to learn that a disciplinary proceeding had been initiated against them by someone filing a grievance with the State Bar. Anyone, yes anyone, can file a grievance against an attorney. We have seen grievances filed by our lawyer-client’s current clients, former clients, opposing counsel, vendors, medical providers, and even judges. In some jurisdictions, the Bar’s rules even allow the Bar to initiate the disciplinary process on its own grievance.

Considering Abraham Lincoln’s famous quote, “he who represents himself has a fool for a client,” you do not want to be the fool. We have seen that mantra play out time again when lawyers contact us to defend them after they have already filed their own initial response. Just like you tell your clients every day, you need an advocate in the disciplinary process – someone else responding objectively on your behalf who is familiar with the disciplinary rules and the process. Your advocate may be a peer who can offer neutral advice or someone with specific experience in these matters along with established Bar relationships. It is also easier and more productive for the Bar to communicate with defense counsel rather than the accused defensive respondent attorney.

Initial Steps Prior to Responding

Considering the above, you have now decided to retain counsel. Once that decision is made the search begins for a lawyer who handles disciplinary matters. Once you have identified a lawyer with such experience, you need to review your lawyer’s professional liability (“LPL”) policy to determine whether the policy provides for disciplinary coverage. Many LPL policies provide disciplinary coverage. Additionally, most LPL policies allow you to provide input to your defense lawyer, and there is no deductible required under most policies.

Top 10 Shortcuts to Avoid

What Motivates Someone to File a Grievance?

Once coverage is triggered and disciplinary defense counsel is retained, most accused attorneys ask themselves what motivated the filing of the grievance. As attorneys we have certainly made mistakes—we are human. However, sometimes mistakes are not made but grievances are still filed with the Bar. Indeed, grievances can be filed by anyone, not just a client or former client, and the Bar can initiate a grievance on its own. Analyzing and understanding why grievances are filed can help us avoid them. If we understand the types of acts or errors most commonly complained of, we can then put procedures in place to help prevent certain situations from occurring in our practice. Through the years I have talked with members of the Office of General Counsel staff who monitor grievance communications, and have also drawn upon my own experience defending attorneys facing grievances to create a partial list of situations that motivate the filing of grievances. Some of these situations may seem humorous, but all must be taken seriously as they can have a major impact on your reputation and be a serious disruption to your law practice. Moreover, these situations can often points us to ways we can improve our practice procedures and better manage and reduce risk.

Some reasons expressed in grievances which indicate the cause of the filing of grievances include:

  1. My former attorney will not return my file to me. An attorney not returning a client’s file materials to the client or to new counsel is one of the most prevalent complaints—a complaint which can avoided.
  2. My attorney will not return my phone calls. I always get the paralegal. The attorney not calling the client back is problematic, but in addition, this sort of behavior can also lead to allegations of unlicensed practice of law or failure to supervise non-lawyer staff.
  3. My attorney represented my partner and me when we started the business. Then he represented my partner against me when a dispute arose or our business dissolved. Some lawyers try to cure such action with inadequate disclosures and conflict waivers, but regardless of what the attorney tries to utilize, the grievance will be filed.
  4. My attorney settled my case without my authority or for too little money. These sorts of complaints are not always the “buyer’s remorse” scenario. It is shocking how many attorneys fail to obtain the client’s consent prior to making a demand or accepting an offer. Attorneys should always obtain client consent, and confirm the consent in writing with the client.
  5. My attorney represented my ex-spouse a few years back in a similar or related matter.
  6. My attorney did not tell me that there was a potential conflict of interest or advise me to get an independent opinion from another attorney regarding a potential conflict.
  7. My attorney charged me too much for the work performed.
  8. The opposing counsel threatened to report me to the authorities if I did not resolve the matter.
  9. My attorney disclosed confidential information which caused the business deal to fail.
  10. My attorney made sexual advances to me during a time when I was emotionally vulnerable/owed him a lot of money.
  11. My attorney told me that he could negotiate medical liens to zero.
  12. My attorney compromised my case just to avoid trial or for his best interests.
  13. My attorney prepared the contract which later became the focus of the litigation, and then told me that he could represent me in the litigation too!
  14. The attorney allowed an improper notary/forged a signature on case critical documents.
  15. My attorney abandoned me and now no one will take my case. 

Once you are finished chuckling and asking yourself whether things like these really happen, think back to your own unique experiences. As the saying goes, perception is reality and perception is what sometimes guides client decisions. Have you or someone in your firm acted in a similar fashion at one point in time? Could a client have misperceived your actions? You probably provided an explanation to the client, corrected the problem, improved a relationship, or even disengaged from the client. Imagine if you had instead received a grievance!

Now knowing some of the circumstances which cause the filing of grievances, you can review your firm’s processes and improve them so that clients will not even perceive that unethical activities are occurring. In particular, think about ways you can improve communication, better document client procedures and decisions, promptly return client files, and regularly train your staff to help prevent problems and client misperception.

Authored by:

Douglas Chandler grew up in the Northwest corner of Georgia in LaFayette, Walker County. Upon graduation from Auburn University he was commissioned as a reserve officer in the United States Navy. As a Lieutenant and Naval Flight Officer, Douglas was assigned to the Grumman E-2C “Hawkeye” Aircraft. While on reserve status, Douglas attended Samford University’s Cumberland School of Law where he served on the Board of Directors of the Cordell Hull Speakers Forum. Before entering private practice, he was the law clerk to the Honorable D. Al Crowson, State Court of Alabama, and a Law Clerk at Ferguson & Saunders, LLP of Atlanta. Douglas is a Board Certified Legal Malpractice Attorney, Co-Founder and Executive Committee Member of the State Bar of Georgia Professional Liability Section, and an active lecturer and panelist on the topics of Law Firm Risk Management, Legal Professional Ethics, and Malpractice Prevention. He has been recognized multiple times by his peers and Atlanta Magazine as a Super Lawyer and Legal Elite by Georgia Trend Magazine. Highly active in the Atlanta community, Douglas has served or currently serves in leadership roles at his church, with his children’s school, and with local organizations such as the Fernbank Natural History Museum’s Lost Oasis fundraising event. When not practicing law, Douglas enjoys spending time with his family outdoors, fishing, hunting, and playing tennis.

Getting Help With Malpractice Claims And Bar Grievances

1 min read

Getting Help With Malpractice Claims And Bar Grievances

What Not To Do When the Fan Starts Slinging What Just Hit It: Part I of IV Introduction Over the past several weeks, we have had the privilege of...

Read More
Communication Tips You Didn’t Hear In Law School

Communication Tips You Didn’t Hear In Law School

Spare Yourself Headaches In Your Law Practice by Following these Helpful Communication Tips: Hard to believe that around this time 20 years ago I...

Read More
Ethics Grievances and Next Steps

1 min read

Ethics Grievances and Next Steps

What is an ethics grievance? An ethics grievance/ bar complaint/ ethics inquiry are all interchangeable words for a complaint made against an...

Read More