Karen Thalacker
Difficult Clients – Don’t Let Them Ruin Your Practice
ALPS Team : Aug 18, 2022
By following the tips and tricks outlined by an ALPS Claims Attorney, keep a difficult client from ruining your day or your law practice.
We’ve all had difficult clients. In the best of times, they can be a challenge but in the times we’re living in right now they can be even more unpleasant.
Here are 3 suggestions for dealing with difficult clients in difficult times.
- Before speaking with them, have a plan. Know what you need to accomplish with your communication and try to keep the client focused on whatever issue needs to be discussed.
- Be an active listener. Make sure the client knows you are hearing what their concerns are.
- Instead of focusing on what makes this client difficult, find something about them you admire or like. For example, I’ve said to a client, “I really admire your fighting spirit.” Re-framing that person’s behavior in your own mind can help.
Client control is one of the most challenging parts of being a lawyer and certain clients test your skills more than ever. Don’t make the mistake of procrastinating when it comes to these clients. You’ll be happier and they will be happier if you deal with their issue and move on.
Disengagement Letters Verses Letters of Closure - Two Sides of the Same Coin
Mark Bassingthwaighte, Risk Manager : Nov 1, 2018
Be sure you are providing your client with the right documentation by learning the difference between disengagement letters and letters of closure.
When Your Client Wants to Talk to Opposing Counsel Directly
Mark Bassingthwaighte, Risk Manager : May 13, 2026
Several provisions of the RPCs are in play when a client wants to communicate directly with the opposing party. The most obvious is the “no-contact...