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One Reason Why Reminders Never Hurt
I took a call worth sharing because the learning it provides serves as a good reminder about the perils that can arise from a failure to follow...
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Mark Bassingthwaighte, Risk Manager
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Updated on October 18, 2023 | Posted on May 12, 2021
If you were to collect everything I (and many others like me) have written on risk management for lawyers, I suspect the collection would fill a tome or two; but sometimes less is more. It is with this sentiment in mind that I offer this brief Malpractice Avoidance Checklist that covers the basics:
Always try to do the following:
____ With an eye toward maintaining client confidences, keep all spaces clients have access to tidied up.
____ Run a preliminary conflict check at first contact with prospective clients.
____ Run a full conflict check prior to accepting a matter.
____ Determine if the prospective client can actually afford your services and clearly identify the client’s goals and objectives.
____ Say no if you don’t have the time, resources, or expertise necessary to competently handle any proffered matter.
____ Don’t ever dabble in practice areas you are not competent in.
____ Find time to take care of yourself and your support systems.
____ Document all declinations.
____ Put all fee agreements in writing.
____ Document scope of representation in every matter.
____ Remember who hired who and act accordingly.
____ Have a second set of eyes check all critical deadlines for calendaring accuracy.
____ Use reminder dates for all critical deadlines.
____ Establish a file review process to make sure no file is ever forgotten about.
____ Have a backup copy of the calendar off-site or online.
____ File suit well in advance of the actual deadline knowing that sometimes unexpected things happen.
____ Make sure all calls are returned promptly and that the client is always aware of the good, the bad, and the ugly.
____ Find time to take care of yourself and your support systems.
____ Maintain a written record of the advice given and the decision-making process.
____ Make sure to keep the status of all files current.
____ Send monthly detailed billing statements.
____ Review all outgoing documents for accuracy.
____ Complete all matters in a timely fashion because procrastination is an enemy.
____ Document the conclusion of representation with a thank you letter.
____ Keep a complete copy of the client file for at least seven years post-closure.
____ Avoid suing for fees.
____ Politely decline to give legal advice to all non-clients.
____ Document all co-counsel and local counsel agreements in writing.
____ If you haven’t already done so, create a succession plan and designate a successor/backup attorney.
____ And in case you missed it the first two times, find time to take care of yourself and your support systems!
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