Course Description:
Are you an attorney looking to improve your client communication skills and find happiness in your legal practice?
Learn how to navigate challenging conversations, manage expectations, and provide unparalleled support to your clients throughout their legal journey - while setting boundaries that work best for you.
Don't miss this unique opportunity to transform your legal practice into a fulfilling and satisfying journey.
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Gain vital skills to build strong attorney-client relationships
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Master the art of clear and concise communication
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Discover strategies to identify and choose the right clients
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Unleash your potential by embracing legal technology and tools to streamline your client interactions, making their experience seamless and efficient, and providing you with the documentation and billing infrastructure you need to succeed.
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Celebrate success stories and testimonials from satisfied clients who have experienced the exceptional service and results that come from a strong attorney/client partnership. Say goodbye to client-related stress!
Learning Objectives:
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Apply proven communication techniques to navigate difficult conversations and manage client expectations effectively.
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Establish and maintain professional boundaries that support both client needs and attorney wellbeing.
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Identify ideal client characteristics and implement strategies to attract and retain clients aligned with their practice goals.
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Utilize legal technology to streamline communication, documentation, and billing for a more efficient client experience.
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Strengthen attorney-client relationships by delivering consistent, client-centered service that fosters trust, satisfaction, and long-term success.
Course Details
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CLE CreditsAlabama CLEApproved for 1.0 EthicsDecember 31, 2025Alaska CLEApproved for 1.0 EthicsAvailable through September 08, 2026Arizona CLEApproved for 1.0 EthicsAvailable through September 08, 2026Arkansas CLEApproved for 1.0 EthicsAvailable through June 30, 2026California CLEApproved for 1.0 GeneralAvailable through September 07, 2026Colorado CLEApproved for 1.0 EthicsDecember 31, 2027Connecticut CLEApproved for 1.0 EthicsAvailable through September 07, 2026Delaware CLEApproved for 1.0 EthicsAvailable through September 23, 2026District of Columbia CLESelf Apply1.0 GeneralFlorida CLEApproved for 1.0 EthicsAvailable through April 30, 2027Georgia CLEApproved for 1.0 EthicsAvailable through December 31, 2026Idaho CLEApproved for 1.0 EthicsAvailable through December 18, 2029Indiana CLEApproved for 1.0 EthicsAvailable through September 30, 2026Iowa CLEApproved for 1.0 EthicsAvailable through September 25, 2026Kansas CLEApproved for 1.0 EthicsAvailable through September 26, 2026Kentucky CLESelf Apply1.0 GeneralLouisiana CLESelf Apply1.0 GeneralMaine CLEApproved for 1.0 GeneralAvailable through December 17, 2026Maryland CLESelf Apply1.0 GeneralMassachusetts CLESelf Apply1.0 GeneralMichigan CLESelf Apply1.0 GeneralMinnesota CLEApproved for 1.0 EthicsAvailable through October 10, 2027Missouri CLEApproved for 1.2 EthicsAvailable through September 08, 2026Montana CLEApproved for 1.0 EthicsAvailable through December 18, 2027Nebraska CLEApproved for 1.0 EthicsAvailable through December 18, 2026Nevada CLEApproved for 1.0 EthicsAvailable through December 31, 2027New Hampshire CLEApproved for 1.0 EthicsAvailable through September 07, 2026New Jersey CLEApproved for 1.2 EthicsAvailable through September 08, 2026New Mexico CLEApproved for 1.0 EthicsAvailable through December 17, 2029New York CLEApproved for 1.0 EthicsAvailable through September 07, 2026North Dakota CLESelf Apply1.0 GeneralOklahoma CLESelf Apply1.0 GeneralPuerto Rico CLESelf Apply1.0 GeneralSouth Carolina CLEApproved for 1.0 EthicsAvailable through December 31, 2025Tennessee CLEApproved for 1.0 EthicsAvailable through October 06, 2026Texas CLEApproved for 1.0 EthicsAvailable through August 31, 2026US Virgin Islands CLESelf Apply1.0 GeneralUtah CLEApproved for 1.0 EthicsAvailable through December 31, 2025Vermont CLEApproved for 1.0 EthicsAvailable through September 07, 2026Virginia CLEApproved for 1.0 EthicsAvailable through October 31, 2026Washington CLEApproved for 1.0 EthicsAvailable through December 17, 2029West Virginia CLEApproved for 1.2 EthicsAvailable through December 17, 2029Wisconsin CLESelf Apply1.0 GeneralAvailable through December 31, 2025Wyoming CLEApproved for 1.0 EthicsAvailable through October 06, 2026
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Presenter
Mark Bassingthwaighte, Esq., serves as Risk Manager at ALPS, a leading provider of insurance and risk management solutions for law firms. Since joining ALPS in 1998, Mark has worked with more than 1,200 law firms nationwide, helping attorneys identify vulnerabilities, strengthen firm operations, and reduce professional liability risks.He has presented over 700 continuing legal education (CLE) seminars across the United States and written extensively on topics including risk management, legal ethics, and cybersecurity.
A trusted voice in the legal community, Mark is a member of the State Bar of Montana and the American Bar Association and holds a J.D. from Drake University Law School. His mission is to help attorneys build safer, more resilient practices in a rapidly evolving legal environment.
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Format/Length
Format: On-Demand | Audio & Video
Length: 60 Minutes -
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